remote helpdesk
- request support from the desktop
- remote assistance (desktop sharing)
- live connect (online collaboration)
- state-of-the-art trouble-ticketing system
- automated escalation process
- onsite support as needed
managed services
* 24/7 network monitoring
* support help desk
* 90% of trouble resolved remotely
* vendor management
virtualization services
* simplified backups
* warm and hot disaster recovery
* any app to SaaS
security services
* network and application security assessments
* firewall and router installation and configuration
* vulnerability assessment and penetration testing
* federal compliance audits
database services
* sql server, mysql
* reporting optimization
* sql mail scripting
* database upgrades
